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Your Rights and Our Legal Commitments

10crick operates under a clear legal framework designed to protect your account, your data and your rights as a user where local law permits.

Clear Terms of UsePrivacy PolicyData Retention RulesAccount RightsJurisdiction Disclosure

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How Our Legal Terms Apply to You

10crick Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms govern every interaction between you and 10crick — from the moment you open your account to how we handle your personal data after you close it. Eligibility to use the platform depends on local law; access is available only where local law permits. We

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collect the minimum data needed to operate your account securely, process payments via UPI, Paytm and PhonePe, and fulfil any legal obligations we carry in your jurisdiction. We do not sell your personal data to third parties. All financial transactions — deposits via UPI, Paytm and
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PhonePe — are governed by the payment terms you accept at checkout, and those terms are stored in your account history for reference. If any clause in our terms conflicts with mandatory local law, the local law prevails. We update these terms when regulation or our
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services change, and we notify you via the email address linked to your account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Our Legal and Policy Team

Email Legal Team Send your legal queries, data requests or policy concerns to our dedicated legal address. We acknowledge all written requests within two working days and respond in full within seven working days.

Live Chat Support Our support agents can route your legal or policy question to the right team in real time. Chat is available around the clock, and agents in Chennai handle escalations during Indian Standard Time hours.

Account Settings Panel Many policy actions — downloading your data, updating consent preferences, requesting account closure — can be completed directly inside your account settings without needing to contact us at all.

RIGHTS AND SECURITY

How 10crick Handles Your Data and Account

We have structured our data and security practices around what Indian account holders reasonably expect: clear consent, fast responses to requests, and no surprises in how your information moves.

Data Collection Scope

We collect name, contact details, payment identifiers and activity logs needed to run your account. No additional profiling data is gathered without your explicit consent, and you can review what we hold at any time.

Cookie and Tracking Policy

Our site uses session cookies for login continuity and analytics cookies to understand page performance. You can adjust cookie preferences in your browser or through the consent panel on your first visit.

Account Security Practices

Passwords are hashed using industry-standard algorithms. Two-factor authentication is available and we recommend enabling it. Suspicious login attempts trigger an automatic email alert to your registered address.

Data Retention Timeline

Active account data is held for as long as your account remains open. After closure, we retain transaction records for the period required by applicable law, then delete or anonymise the remaining data.

Your Rights Over Your Data

You may request a full export of your personal data, ask us to correct inaccuracies, or request deletion where no legal retention obligation applies. We process all such requests within the timeframe local law requires.

Who to Contact for Changes

Write to our legal team email with your account ID and the specific change you need. Our data officer reviews each request and confirms the outcome in writing before any change is applied to your record.

Your Legal Questions About 10crick

Below are the questions our legal team receives most often. If your question is not here, contact us via live chat or email and we will respond within the timelines stated in our policy.

We collect your name, email address, phone number, date of birth and payment identifiers such as your UPI handle or Paytm number. We use this data solely to operate your account, process payments and meet any legal obligations in your region.

Transaction and identity records are kept for the period mandated by applicable law in your jurisdiction. Once that retention period ends, your data is deleted or anonymised. You can ask us for the exact timeline relevant to your account by writing to our legal team.

Yes. Submit a data export request through your account settings panel or by emailing our legal team with your account ID. We will compile and send a structured copy of your personal data within the timeframe required by local law.

Email our legal team with your account ID, the data field you want corrected or removed, and the reason. Our data officer reviews each case individually and confirms the outcome in writing before applying any change to your record.

We do not sell your personal data. We share data only with payment processors — UPI, Paytm, PhonePe — who need it to complete your transactions, and with any authority where disclosure is required by law. All third parties are bound by data-handling agreements.

Where local law changes affect your rights or our obligations, we update our terms and notify you by email. If a new law gives you additional rights, those rights take effect immediately. Access to the platform always depends on whether local law permits it.

Send a written notice to our legal team email with your account ID, the nature of the dispute and the remedy you are seeking. We acknowledge all formal complaints within two working days and provide a full written response within seven working days.

Your Rights and Our Legal Commitments

Reach Our Legal and Policy Team

How 10crick Handles Your Data and Account

Data Collection Scope

Cookie and Tracking Policy

Account Security Practices

Data Retention Timeline

Your Rights Over Your Data

Who to Contact for Changes

Your Legal Questions About 10crick

01 What personal data does 10crick collect when I open an account?

02 How long does 10crick keep my data after I close my account?

03 Can I request a copy of all the data 10crick holds on me?

04 How do I ask 10crick to correct or delete my personal data?

05 Does 10crick share or sell my data to third parties?

06 What happens to my policy rights if local law in my state changes?

07 How do I raise a formal legal dispute or complaint with 10crick?

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