Reference

How 10crick Handles Your Personal Data

At 10crick, we are clear about what personal data we collect from you, why we collect it, and how we keep it secure.

Data collected transparentlyStored on secured serversNo third-party sale of your dataAccount deletion on requestCompliant with applicable Indian law
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10crick How 10crick Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Privacy

If you have a question about how 10crick handles your personal data, want to request a copy of the data we hold, or wish to ask us to delete your account data…

Email Privacy Team Send your data request or privacy concern directly to our dedicated Privacy inbox. We log every email with a reference number and respond with a full written reply within 14 working days of receipt.
Live Chat Support Open the chat widget on 10crick.org any time to speak with our support team. For privacy-specific matters, agents escalate your request to the Privacy team and confirm the escalation to you by chat transcript.
In-Account Help Desk Log in to your 10crick account and navigate to Help to raise a privacy ticket. Your ticket is timestamped, assigned a case number, and tracked until the Privacy team provides a formal resolution.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We use a combination of technical and procedural controls to keep your personal data secure on 10crick.org.

Data Encryption at Rest

Personal data stored on our servers — including your name, mobile number and payment references — is encrypted at rest using AES-256. Encryption keys are rotated on a scheduled basis and access is restricted to authorised personnel only.

Cookie Policy

10crick.org uses session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time without affecting your ability to access your account.

Account Security Controls

Your account password is hashed before storage — we never hold it in plain text. We also monitor for unusual login patterns and will notify you by email or SMS if a login from an unrecognised device is detected on your account.

Data Retention Schedule

We retain account data for as long as your account is active plus any period required by applicable Indian law. If you request account closure, we delete or anonymise your personal data within 30 days, retaining only records required by law.

Third-Party Processors

Payment processors including UPI networks, Paytm and PhonePe receive only the minimum data needed to complete your transaction. Each processor is bound by a data-processing agreement that prohibits them from using your data for any other purpose.

Your Right to Access and Correct

You can request a copy of all personal data we hold about you, ask us to correct inaccurate records, or ask us to erase your data where no legal obligation requires us to keep it. Raise these requests via the Help Desk inside your account.

Frequently Asked Questions About Our Privacy Policy

Below are the questions we receive most often about how 10crick collects, stores and uses your personal data. If your question is not covered here, please reach our Privacy team through the channels listed in the section above.

We collect your full name, email address, mobile number and any payment identifiers linked to UPI, Paytm or PhonePe when you open an account. We also log device identifiers and session data to secure your account from unauthorised access.

No. We do not sell, rent or share your personal data with marketing companies. Data is shared only with payment processors like Paytm, PhonePe and UPI networks, and only to the extent needed to complete your transaction.

We keep your data for as long as your account remains active, plus any additional period required under applicable Indian law. After you close your account, personal data is deleted or anonymised within 30 days unless a legal obligation requires retention.

Log in to your account and raise a privacy ticket through the Help Desk, or email our Privacy team directly. We will acknowledge your request within 48 hours and deliver a full data summary within 14 working days of receiving it.

Yes. You can request erasure of your personal data at any time via the Help Desk or by emailing our Privacy team. We will delete or anonymise your data within 30 days, except where Indian law requires us to retain specific records.

We use session cookies to keep your account login active and analytics cookies to monitor page performance. You can disable non-essential cookies through your browser settings at any time; this will not prevent you from accessing your account or the lobby.

Where data is transferred to servers or processors outside India, we ensure appropriate contractual protections are in place in line with applicable Indian data-protection requirements. We detail the countries involved on request through our Privacy team.

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