Reference

Our Terms and Conditions for 10crick

These Terms and Conditions set out the rules that govern your 10crick account, your access to our lobby, and every transaction you make through UPI, Paytm or PhonePe.

Account eligibility depends on local lawUPI, Paytm, PhonePe coveredApplies to all devices and sessionsUpdated terms notified by emailGoverned by applicable Indian law

Explore the Lobby Read FAQ

What These Terms Actually Cover

10crick Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms apply the moment you create an account on 10crick and continue for as long as your account remains active. They cover how you may use the lobby, how deposits via UPI, Paytm and PhonePe are processed, how withdrawals are verified, and what happens if

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either party needs to close the account. Access to our platform and the availability of any feature depends on where local law permits it — if a feature is not available in your region, these Terms cannot override that restriction. We reserve the right to update
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these Terms at any time; the revised version will be posted on this page with a clear effective date, and we will notify you by email if the change affects your account rights directly. Continued use of your account after the effective date means you accept
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the updated Terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

Contact Us About These Terms

If any clause in these Terms is unclear, or if you believe your account has been affected by an incorrect application of our policies, our support team is available to help you…

Live Chat Our live chat channel connects you to a support agent within minutes. Use it for urgent questions about account access, transaction status under these Terms, or to flag a potential policy conflict. Available daily.

Email Support Send detailed queries about these Terms, account suspensions, or withdrawal holds to our support address. We aim to respond within 24 hours and keep a record of every exchange for your reference.

Support Portal Log into your account portal to raise a formal ticket. This is the right path for disputes about transaction records, identity verification outcomes, or requests to review a decision made under these Terms.

HOW WE HANDLE POLICY

Security, Data and Account Standards at 10crick

We handle your personal information and account data in line with these Terms and applicable Indian data-protection requirements.

Data Handling

We collect only the data needed to run your account — name, contact details, payment identifiers for UPI or Paytm, and session activity. We do not sell your personal data to third parties under any commercial arrangement.

Cookie Use

Our platform uses cookies to keep your session active, remember your preferred language, and measure which lobby sections you visit. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account password is hashed and never stored in plain text. We use two-factor authentication prompts when a login comes from an unrecognised device, so your account stays yours even if your password is exposed elsewhere.

Data Retention

We keep transaction records and identity-verification documents for as long as your account is open, plus a further period required by applicable law. After that period, data is securely deleted or anonymised.

Who to Contact

For any data-access request, correction request, or complaint about how your personal information is handled, write to our Data Contact address listed in the support portal. We acknowledge requests within 72 hours.

Requesting Changes

To update personal details on your account — such as a linked phone number for PhonePe or a registered email address — raise a ticket through the support portal with the relevant identity document. Changes are processed within two business days.

Your Questions About These Terms Answered

We have gathered the questions our account holders in Chennai and across India ask most often about these Terms. Each answer below reflects the current version of the policy on this page.

These Terms take effect the moment you complete account registration and confirm you have read them. Any activity in the lobby, any deposit via UPI or Paytm, and any withdrawal processed after that point is governed by the version of these Terms active on that date.

We can update these Terms at any time. When a change affects your account rights, we will notify you by email before the new version takes effect. If you disagree with a change, you should stop using your account and contact our support team before the effective date.

Access to specific features depends on local law in your state or region. These Terms set out the general rules, but where a local restriction applies, that restriction takes precedence and we will note it clearly in the relevant section of your account dashboard.

Raise a data-access request through the support portal or send an email to our Data Contact address. We will compile your records — including transaction history and verification documents — and send them to your registered email within the timeframe required by applicable Indian data-protection law.

A breach may result in a temporary suspension while we investigate, or a permanent closure if the breach is serious. In either case, we will notify you via your registered email, explain the specific clause involved, and give you a reasonable opportunity to respond before a final decision is made.

The same Terms apply regardless of which payment method you use. Deposit and withdrawal rules are identical across UPI, Paytm and PhonePe. The only difference may be processing time, which depends on the payment network, not on any variation in our Terms.

Contact our support team via live chat or email and quote the section heading or clause number you need clarified. We aim to respond within 24 hours with a plain-language explanation, and we keep a record of that exchange linked to your account for future reference.

Our Terms and Conditions for 10crick

Contact Us About These Terms

Security, Data and Account Standards at 10crick

Data Handling

Cookie Use

Account Security

Data Retention

Who to Contact

Requesting Changes

Your Questions About These Terms Answered

01 When do these Terms take effect for my account?

02 Can 10crick change these Terms without my consent?

03 Do these Terms apply differently depending on where I am in India?

04 How do I request a copy of the data 10crick holds about me?

05 What happens to my account if I breach these Terms?

06 Are the Terms the same for UPI, Paytm and PhonePe transactions?

07 How do I ask for a specific clause in the Terms to be explained?

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